Alpha Project for the Homeless
  • San Diego, CA, USA
  • $20-$23
  • Hourly
  • Full Time

JOB DESCRIPTION: Case Manager

POSITION TITLE: Case Manager

DEPARTMENT: Alpha Square - Permanent Supportive Housing

REPORTS TO: Sr. Director

FLSA: Full-time, Non-Exempt

PAY RANGE: $20-$23 an hour, commensurate with experience


POSITION SUMMARY:


Case Managers are responsible for creating a positive and empathetic environment while providing residents assistance accessing appropriate housing and services through one-on-one case management. Case Managers develop individualized case plans that promote client progression towards maintaining housing, obtaining medical insurance, increasing income, and other needs to be self-sufficient, maintaining housing, and engaging in activities that benefit the quality of life.


ESSENTIAL FUNCTIONS:


• Performs intake interviews, assessments and refers clients to appropriate community resources.
• Provide encouragement and direction to residents/clients.
• Completes intakes and exits for clients upon move-in and move-out.
• Assist clients with obtaining and completing needed documents to maintain housing, benefits, or increasing income.
• Work closely with Property Management and RTFH to fill vacant units through referrals from the CES.
• Maintains prompt documentation using HMIS, following agency and best standard practices.
• Assesses the client's needs, and arranges, coordinates, monitors, evaluates, and advocates for a variety of services to meet those complex needs, including:
• Assists clients in identifying, enrolling, and attending medical, substance abuse, and therapeutic services.
• Connect clients with partner agencies and services.
• Assess clients for employment, social security, and disability eligibility.
• Assist clients in benefits enrollment.
• Assist in coordinating transportation for clients for necessary appointments.
• Assist clients with securing food and necessary supplies/equipment.
• Maintains a productive case management relationship with residents.
• Meets with clients at least weekly to review, evaluate and support individualized housing, financial, and self- sufficiency action plans.
• Coordinate and oversee group activities, including social gatherings, basic life skill classes, women's and men's groups, etc.
• Addresses unanticipated resident needs/issues as they arise.
• Participates as a multi-disciplinary team member that reviews client cases and develops action plans that meet each client's individual needs.
• Maintains a safe and healthy work environment by adhering to organization standards and all applicable
Federal, State, and local laws and regulations.


OTHER RESPONSIBILITIES:


• Work collaboratively with all team members.
• Participate in staff training, staff meetings, and development activities as directed.
• Perform other duties as directed by management.
• Assists with monitoring, caseload assignments, client interactions, interventions, and documentation.
• Assist with coordinating providers.
• Assist with reporting and auditing.


QUALIFICATIONS:

Experience and Education - You must meet one (1) of the following:
1. Bachelor's Degree from an accredited four-year college or university with major coursework in healthcare, psychology, sociology, social work, public administration, or a related field, OR

2. Associates Degree with a focus on healthcare, psychology, sociology, social work, public administration, or a related field AND one (1) years of applicable job experience, OR

3. High school diploma or GED and a minimum of a combined two (2) years of lived experience, AND at least two (1) years of practical job experience.


Other


• Ability to communicate in person and over the phone, required.
• Firm understanding of Microsoft Office, including Outlook and Word, required.
• Strong written and verbal communication skills, required.
• The ability to adhere to policies and procedures, required.
• Understanding confidentiality protocols and protecting personal information, required.
• Ability to organize and prioritize projects and multiple tasks in an effective and timely manner, required.
• Effectively problem-solve and maintain composure in high-pressure situations, required.
• Act as a liaison with partner agencies.
• Ability to work independently with minimal daily supervision, required.
• Knowledge of utilized practices and principles, including Housing First, Trauma-Informed Care, Conflict Resolution, Motivational Interviewing, Low Barrier Operations, and Prevention and Diversion, preferred.
• Experience with principles and practices of data collection and report preparation, HMIS experience preferred.
• The employee may lift and move up to 25 pounds, and standing and walking are routine elements of the position.

Alpha Project for the Homeless
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