POSITION TITLE: Prevention and Diversion Specialist

DEPARTMENT: Rapid ReHousing

REPORTS TO: Program Director

FLSA: Full-time, Non-Exempt

PAY RANGE: $20-$24 an hour, commensurate with experience and education

POSITION SUMMARY

Prevention and Diversion Specialist, under the direct supervision of the Rapid Re-housing Program Director, will be responsible for case management/housing navigation, housing assistance, and all services related to attaining/retaining permanent housing.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Case manage prevention and diversion households referred from 2-1-1 and other entities;
• Complete assessments on each client and enter information into HMIS and CES;
• Assist households with locating affordable housing and completing housing applications;
• Provide short term support and case management to ensure retention including coordinating, brokering, and scheduling appropriate client services with external medical, dental, legal, housing, dual diagnosis counseling, vocational training, continued education, social/recreational activities to meet client's needs and treatment goals;
• Assist with credit repair, budgeting, and job search if needed;
• Landlord recruitment and landlord/tenant mediation;
• Communicate and adhere to program policies and procedures and model professional rapport to all clients in accordance with the Operations Manual;
• Assist/maintain appropriate documentation regarding client's progress, services received and special incidents in individual resident case files and HMIS;
• Complete and submit time-sensitive reports to referring entities and/or agents;
• Ensure compliance with organization, contractual, local/state/federal mandates, including confidentiality laws;
• Perform other duties as assigned by the Program Manager/Director.

QUALIFICATIONS

Team Members must demonstrate the ability to follow policies and procedures as established in the Company's Employee Handbook. Team Members will also contribute to a positive work environment by behaving and communicating in a manner such that they get along with all constituent groups, co-workers, and management.

In addition, the education, experience, and other skills listed below are representative of the knowledge, skills, and/or abilities required.

EXPERIENCE

• BA/BS in Social Work or a comparable discipline preferred
• 2-3 years experience in Case Management working with vulnerable populations including those with mental illness and chronic and/or terminal medical conditions;

KEY SKILLS SET

• Knowledge of Microsoft Office (Outlook, Word, Excel);
• Ability to communicate in person and over the phone, required;
• Strong written, and verbal communication skills, required;
• Understanding confidentiality protocols and protecting personal information, required;
  
• Ability to organize and prioritize projects and multiple tasks in an effective and timely manner, required;
• Effectively problem-solve and maintain composure in high-pressure situations, required;
• Ability to liaise with partner agencies;
• Ability to work independently with minimal daily supervision, required;
  
• Ability to maintain the confidentiality of sensitive personal information of applicants, current and former clients, landlords, and other matters affecting tenant relations;
• Bilingual speaker preferred;
• A positive attitude that is flexible and adaptable to a changing environment;
• Knowledge of used practices and principals, including Housing First, Trauma-Informed Care, Conflict Resolution, Motivational Interviewing, Low Barrier Operations, and Prevention and Diversion, preferred;
• Individuals with lived experience are strongly encouraged to apply.
• Have reliable transportation, position travels countywide;