Alpha Project for the Homeless
  • San Diego, CA, USA
  • $18.00-$21.00
  • Hourly
  • Full Time

Position Title: Residential Specialist, position includes weekend and/or evenings

Department: Alpha Square - Permanent Supportive Housing

Reports to: Senior Director

FLSA Status: Non-Exempt and Full-Time

Pay Rate: $18-$21, hourly, commensurate with experience

POSITION SUMMARY

Residential Specialists are responsible for creating a positive and empathetic environment while providing residents with assistance accessing services and offering engagement opportunities. The Residential Specialist will also support the case management team in promoting client progression towards maintaining housing, obtaining medical insurance, increasing income, and other self-sufficiency needs, and engaging in activities that benefit the quality of life.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Client Relations

  • Provide encouragement and direction to residents;
  • Arrange, coordinate, and advocate for a variety of services to meet those complex needs;
  • Assist with transportation, including coordinating transportation and driving residents to appointments and outings.
  • Assist clients with securing food, necessary supplies, and equipment;
  • Coordinate and oversee activities, including social gatherings and basic life skill classes;
  • Assist in the computer lab;
  • Assist eligible residents with activities of daily living until IHSS benefits are secured;
  • Assist with donations;
  • Maintain a productive relationship with residents; and
  • Address unanticipated resident needs and issues as they arise.

Client Management

  • In coordination with case managers, assist clients with obtaining and completing needed documents;
  • In coordination with the case manager, assist clients in identifying, enrolling, and attending medical, substance abuse, and therapeutic services;
  • Connect clients with partner agencies and services;
  • Assist in driving and coordinating transportation for clients to necessary appointments;
  • Participate as a multi-disciplinary team member that reviews client cases and develops action plans to meet each client's individual needs.

Intake Administration

  • Maintain a safe and healthy work environment by adhering to organization standards and all applicable Federal, State, and local laws and regulations;

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job.

QUALIFICATIONS

Candidates must demonstrate the ability to follow policies and procedures as established in the Company's Employee Handbook. Candidates will also contribute to a positive work environment by behaving and communicating in a manner such that they get along with all constituent groups, co-workers, and management.

In addition, the education, experience, and other skills listed below are representative of the knowledge, skills, and/or abilities required.

EDUCATION & EXPERIENCE

  • High School diploma or GED and a minimum of a combined two (2) years of lived experience and at least one (1) year of practical job experience.

CERTIFICATION

  • CPR and First Aid certification, preferred.
  • NARCAN administration preferred.
  • Active Driver's License.

KEY SKILLS SET

  • Ability to communicate in person and over the phone, required;
  • Strong written and verbal communication skills, required;
  • Understanding confidentiality protocols and protecting personal information, required;
  • Ability to organize and prioritize projects and multiple tasks in an effective and timely manner, required;
  • Effectively problem-solve and maintain composure in high-pressure situations, required;
  • Act as liaison with partner agencies;
  • Ability to work independently with minimal daily supervision, required;
  • Knowledge of all applicable Federal, State, and local laws, codes, regulations, and departmental policies and procedures;
  • Experience with theory, principles, and practices of homeless housing interventions, social services, case management, eviction prevention, shelter diversion, and crisis intervention;
  • Knowledge of used practices and principals, including Housing First, Trauma-Informed Care, Conflict Resolution, Motivational Interviewing, Low Barrier Operations, and Prevention and Diversion, preferred; and
  • Bilingual speakers of any language preferred.
Alpha Project for the Homeless
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