Alpha Project for the Homeless
  • San Diego, CA, USA
  • 22-25 per hour
  • Hourly
  • Full Time

Alpha Project offers a generous benefits package, including 14 paid holidays, paid vacation, sick leave, and 100% employer-paid medical, dental, vision premium, and group life insurance.

JOB DESCRIPTION: Service Coordinators

POSITION TITLE: Service Coordinators


REPORTS TO: Supervising Service Coordinator

FLSA: Full-time, Non-Exempt

BENEFITS: Alpha Project offers a generous benefits package, including 14 paid holidays, paid vacation, sick leave, and 100% employer-paid medical, dental, vision premium, and group life insurance.

PAY RANGE: $22-$25 an hour, commensurate with experience


Service Coordinators are responsible for creating a positive and empathetic environment while providing residents assistance accessing appropriate housing and services through one-on-one case management and coordination of services with partner agencies. Service Coordinators develop individualized case plans that promote client progression towards securing housing, obtaining medical insurance, increasing income, and other needs to be self-sufficient and ultimately secure and maintain housing.


  • Performs intakes, interviews, and assessments and refers clients to appropriate community resources.
  • Work with residents/clients to identify and overcome barriers to securing housing and increasing income.
  • Provide encouragement and direction to residents/clients.
  • Assist clients with obtaining and completing necessary documents to access housing, benefits, or increasing income.
  • Maintains prompt documentation using HMIS, following agency and best standard practices.
  • Assesses the client's needs, and arranges, coordinates, monitors, evaluates, and advocates for a variety of services to meet those complex needs, including:
  • Assists clients in identifying, enrolling, and attending medical, substance abuse, and therapeutic services.
  • Connect clients with partner agencies and services.
  • Assess clients for employment, social security, and disability eligibility.
  • Assist clients in benefits enrollment.
  • Assist in coordinating transportation for clients for necessary appointments.
  • Assesses and addresses housing barriers, including but not limited to assisting clients to acquire and submit necessary identification documentation, proof of homelessness, benefits statements, proof of identity, etc.
  • Maintains a productive case management relationship with residents.
  • Meets with clients at least weekly to review, evaluate and support individualized housing, financial, and self-sufficiency action plans.
  • Addresses unanticipated client/resident needs/issues as they arise.
  • Participates as a multi-disciplinary team member that reviews client cases and develops action plans that meet each client's individual needs.
  • Maintains a safe and healthy work environment by adhering to organization standards and all applicable Federal, State, and local laws and


  • Work collaboratively with all team members.
  • Participate in staff training, staff meetings, and development activities as directed.
  • Perform other duties as directed by management.
  • Assists with monitoring, caseload assignments, client interactions, interventions, and documentation.
  • Assist with coordinating providers.
  • Assist with reporting and auditing.
  • Assist with transportation/coordination of transportation.


Experience and Education - You must meet one (1) of the following:

  1. Bachelor's Degree from an accredited four-year college or university with major coursework in healthcare, psychology, sociology, social work, public administration, or a related field, AND one (1) year of applicable job experience, OR
  2. Associates Degree with a focus on healthcare, psychology, sociology, social work, public administration, or a related field AND two (2) years of applicable job experience, OR
  3. High school diploma or GED and a minimum two (2) years of lived experience, AND at least two (2) years of practical job experience.


  • Ability to communicate in person and over the phone required.
  • Firm understanding of Microsoft Office, including Outlook and Word, required.
  • Strong written and verbal communication skills are required.
  • The ability to adhere to policies and procedures is required.
  • Understanding confidentiality protocols and protecting personal information required.
  • Ability to organize and prioritize projects and multiple tasks in an effective and timely manner, required.
  • Effectively problem-solve and maintain composure in high-pressure situations required.
  • Act as a liaison with partner agencies.
  • Ability to work independently with minimal daily supervision required.
  • Knowledge of utilized practices and principles, including Housing First, Trauma-Informed Care, Conflict Resolution, Motivational Interviewing, Low Barrier Operations, and Prevention and Diversion, preferred.
  • Experience with principles and practices of data collection and report preparation, HMIS experience preferred.
  • The employee may lift and move up to 25 pounds, and standing and walking are routine elements of the position.

Alpha Project is an equal opportunity employer; we hire regardless of race, color, religion, creed, national origin, ancestry, and other protected classes.

Alpha Project for the Homeless
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