Alpha Project for the Homeless
  • San Diego, CA, USA
  • 22.00-25.00 per hour
  • Hourly
  • Full Time

POSITION TITLE: Case Manager; Asylum Seeker Specialist


REPORTS TO: Supervising Case Manager

FLSA: Full-time, Non-Exempt

BENEFITS: Alpha Project offers a generous benefits package, including 14 paid holidays, paid vacation, sick leave, and 100% employer-paid medical, dental, vision premium, and group life insurance.

PAY RANGE: $22-$25 an hour, commensurate with experience


Case Managers are responsible for creating a positive and empathetic environment while providing residents assistance in accessing appropriate housing and services through one-on-one case management and coordination of services with partner agencies. This position focuses on serving clients with varying documentation status including asylum seekers, refugees, and other migrants. Bilingual ability in Spanish is required. Case Managers develop individualized case plans that promote client progression towards securing housing, accessing benefits as eligible, accessing legal support for documentation status, and increasing income.


  • Performs intakes, interviews, and assessments and refers clients to appropriate community resources.
  • Refers clients to immigration and refugee resettlement resources.
  • Serve as translator and liaison with other staff and residents.
  • Work with residents/clients to identify and overcome barriers to securing housing and increasing income.
  • Provide encouragement and direction to residents/clients.
  • Maintains prompt documentation using HMIS, following agency and best standard practices.
  • Assesses the client's needs, and arranges, coordinates, monitors, evaluates, and advocates for a variety of services to meet those complex needs, including:
  • Assists clients in identifying, enrolling, and attending medical, substance abuse, and therapeutic services as eligible.
  • Assist in coordinating transportation for clients for necessary appointments.
  • Assesses and addresses housing barriers.
  • Maintains a productive case management relationship with residents.
  • Meets with clients weekly to review, evaluate and support individualized self-sufficiency action plans.
  • Addresses unanticipated client/resident needs/issues as they arise.
  • Participates as a multi-disciplinary team member that reviews client cases and develops action plans that meet each client's individual needs.
  • Maintains a safe and healthy work environment by adhering to organization standards and all applicable Federal, State, and local laws and


  • Work collaboratively with all team members.
  • Participate in staff training, staff meetings, and development activities as directed.
  • Adhere to Mandated Reporting requirements.
  • Perform other duties as directed by management.
  • Assists with monitoring, caseload assignments, client interactions, interventions, and documentation.
  • Assist with coordinating providers.
  • Assist with reporting and auditing.
  • Assist with transportation/coordination of transportation.


Experience and Education - You must meet one (1) of the following:

  1. Bachelor's Degree from an accredited four-year college or university with major coursework in healthcare, psychology, sociology, social work, public administration, or a related field, AND one (1) year of applicable job experience, OR
  2. Associates Degree with a focus on healthcare, psychology, sociology, social work, public administration, or a related field AND two (2) years of applicable job experience, OR
  3. High school diploma or GED and a minimum of two (2) years of lived experience, AND at least two (2) years of practical job experience. Asylum/ immigration experience preferred.


  • Fluently bilingual in Spanish required.
  • Cultural humility for asylum seeker experience is required.
  • Knowledge of the resources and providers (governmental, civic, social, health, educational, economic, etc.) that are available within the community to assist asylum seekers.
  • The ability to communicate in person and over the phone is required.
  • A firm understanding of Microsoft Office, including Outlook and Word, is required.
  • Strong written and verbal communication skills are required.
  • The ability to adhere to policies and procedures is required.
  • Understanding confidentiality protocols and protecting personal information is required.
  • Ability to organize and prioritize projects and multiple tasks effectively and in a timely manner.
  • Effectively problem-solve, resolve conflict, and maintain composure in high-pressure situations.
  • Ability to work independently with minimal daily supervision required.
  • Knowledge of utilized practices and principles, including Housing First, Trauma-Informed Care, Conflict Resolution, Motivational Interviewing, Low Barrier Operations, and Prevention and Diversion, preferred.
  • Experience with principles and practices of data collection and record-keeping preferred.
  • The employee may lift and move up to 25 pounds, and standing and walking are routine elements of the position.
  • Bilingual speakers of any language are preferred.
  • Frequent standing, walking, reaching, lifting, and stooping.
  • Exposure to moderate to loud noise levels.
  • Possible contact with onsite animals/pets.
  • Potential for exposure to bodily fluids.
Alpha Project for the Homeless
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